Shipping policy

Shipping

At Woodland Elementals, we are committed to ensuring your order reaches you as smoothly as possible. Please review our updated shipping policy below:

Canadian Orders

We ship ONLY within Canada (except Quebec). At this time, you must have a Canadian address to receive this product. 

Transfer of Ownership

Ownership of your package transfers to you once it is handed over to the shipping carrier, typically Canada Post. At that point, Woodland Elementals is not responsible for lost, stolen, or undelivered items. A tracking number will be provided after the package has been handed over. For any issues with your shipment, we recommend contacting the shipping carrier directly for assistance.

Circumstances Beyond Our Control

Woodland Elementals is not responsible for delays or issues caused by circumstances beyond our control, such as force majeure, postal strikes, accidents, or other unforeseen events.

Shipping Errors

Please double-check your shipping information when placing an order and once you receive the order confirmation email. Additional shipping fees may apply for customer errors in the address provided. If you notice an issue with your order, please contact us immediately to make the necessary changes.

If you have any concerns or feedback about your shipment, please don’t hesitate to contact our Customer Experience team at oracle@woodlandelementals.ca. We’re here to help!